• Conducted equipment inspection on Line 4 raw mill during a shut down maintenance with my supervisor.
• Inspected raw material flow line from raw material storage to the raw mill.
• Supervised a ground floor cleaning of cement kiln Line 1 by casual workers under my supervisor
• Executed Tertiary Air Duct (TAD) outer diameter temperature measurement using an infra-red hand pyrometer for 7 days with record keeping of the data in the Central Control Room (CCR).
• Carried out the temperature measurement at some strategic positions along the cement kiln Line 1 with one of the field engineers, for the purpose of energy balance calculations
• Carried out drop test (weigh feeder calibration) on cement mill Line 1 and 2 with my supervising Engineer.
• Supervised the physical cement mill silo level measurement on Line 1 and 2 carried out by a pat-roller on duty, the result was compared by that brought by the level measurement instrumentation device
• Supervised clinker export from cement mill Line 1 clinker silo
Data Analyst/Customer Relation Agent.
Hafmani Nigeria Limited Ikeja
2018 - 2019
Lagos, Nigeria.
• Analyzed data uploaded on the company database by the field agents using Microsoft Excel
• Implemented quality assurance checks on the uploaded data to ensure it meets up to standard.
• Interfaced timely between supervisors and field workers.
• Carefully handled customer phone calls as regards to data unavailability on the database.
• Verified customers’ data captured through outbound phone calls.
Contact Center Agent
Access Bank Plc
2019 - Present
Lagos, Nigeria.
• Handling large volumes of inbound and outbound calls with customers from different parts of the world.
• Proper logging of all interactions with customers and carrying out regular follow-ups on issues to ensure customer satisfaction
• Provision of accurate troubleshooting methods to the customers.
• Constant interaction with other bank units and branches to ensure customer requests and complaints are resolved promptly
• Working with other team members to effectively deliver on KPIs.
Digital Collection Agent
Access Bank Plc
2020 - Present
Lagos, Nigeria.
• Ensure collections of due payments from delinquent customers of the bank on digital loan.
• Devising customized recovery strategy on a case by case basis.
• Reaching out to customers via outbound calls with regards their outstanding on the digital loan, to ensure they make payments.
• Following up on customers via outbound calls to ensure they fulfill their promises to make payment.
• Preparing and submission of daily reports using excel sheet.
Education
Federal University of Petroleum Resources Effurun Nigeria
Ameerah Agoro
Oluwayemisi Oladele 
Daniel Nwogbo
SAMUEL EZEKIEL OKWOCHE
Global Services
Ardova PlC
