Senior Sales Associate Team Lead

Renmoney Microfinance Bank

2013 - Present

Lagos, Nigeria

• Lead, manage and support daily activities of the team
• Responsible for team coaching and mentoring
• Performance monitoring of Team members weekly, monthly and end of year KPI and proactively addressing shortfall on targets due to be achieved
• Developed sales strategies
• Leverage on existing/ new relationship to acquire new customer
• Overseeing and coordinating activities of the team to ensure sales objectives is achieved
• Training and capacity building for all team members on products, policies, and sales enhancement training
• Collates market intelligence for team members
• Responsible for generating leads for the team
• Responsible for maintaining and developing relationships with existing customers via meetings, telephone calls and emails Assist in gathering market and customers information
• Representing the organization at Exhibitions / meetings
• Responsible for feeding future trends back to the organization
• Gaining a clear understanding of customers business and requirements
• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Ensure high level of client satisfaction to increase customer retention
• Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
• Reviewing own sales performance and all team leads
• Participate in the recruitment of new staffs
• Supervised the junior team leads and responsible for overall team performance
• Prepared all team leads daily, weekly, and monthly sales report also makes sure targets are Mets
• Responsible in organizing door to door marketing for all teams
• Credit assessment, product and sales analysis for recommendation and decision making
• Support and motivate staff members to achieve individual and team target
• Liaise closely with HR department to solve HR related issues including discipline, compliance, work ethics, etc.