Assist customers with account status updates and tracking of cheques and payments.
Assist customers in hot listing and replacing lost or stolen debit cards.
Routing of customer complaints to appropriate resolution teams via emails.
Review and explanation of account and transaction charges to customers.
Customer Service Representative
Multichoice
2018 - 2019
Lagos, Nigeria
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Research Assistant
Cocoa Research Institute of Nigeria
2017 - 2017
Oyo, Nigeria
Vegetative propagation of mandate crops using grafting and budding methods. Tissue culture experiment using flowers of sample plants. Cross-pollination of cocoa plants to yield increase. Participation in field work and collection of plant samples. Organisation of work schedule to meet project deadlines.
Student intern
National Agency for Food and Drug Administration a
2015 - 2015
Lagos, Nigeria
Assay of drug samples. Determination of antimicrobial efficiency of antibiotics.