Extremely motivated and conscientious professional with outstanding relational, administrative and
analytical skills. Go-getting, goal oriented, hardworking and adaptable individual who maintains a high
level of professionalism in the work place. Extremely moved to constantly develop and looking for
opportunities in a dynamic and conductive working environment with opportunities for career
advancement
Areas of Interest
General
Telecommunication
Travel
Logistics
Finance
Finance
Skills
Good communication skills gained through my experi
Good command of Microsoft Office suite (Word Proce
Work Experience
Customer Care Advocate
American Air Sea Cargo- Shiptonaija
2020 - Present
Lagos, Nigeria
Responding to customers’ requests and complaints via phone calls.
• Resolving customer’s complaints and request via mail (Tickets).
• Escalating customers’ issues to the relevant units.
• Following up with existing and prospective customers via phone calls and mail.
• Attending to work-on as directed by the Head of Department and Supervisor.
• Preparing daily reports and coordinating departmental meetings as directed by the Head of Department.
• Performs other related duties as assigned.