Elizabeth Salami
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Unemployed
Role Interest -
Lagos, Nigeria
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About Me
Knowledgeable and dedicated Customer Service Officer with a comprehensive background in managing multiple customer service functions, resolving any customer complaints, and promoting the company’s products and services. Possess an important ability to remain calm in stressful situations. Great communicator with a high professional attitude and excellent time management skills.
Areas of Interest
Logistics
Health Care
Skills
 Communication and Computer Skills  Banking
Work Experience

Customer Service Supervisor

First City Monument Bank Plc
2014 - 2018
Lagos, Nigeria.
• Answered incoming calls, attended to customers in person, responded and handled mails and other administrative tasks assigned by the supervisor.
• Provision of support in driving the increase of branch low cost and improving customers’ experience by attending to their requests, complaints and enquiries.
• Led and supported subordinates in order to achieve their objectives and also evaluated situations and calculated risks whilst justifying and defending standards.
• Acted as Customer Service Manager, supervising all the branch operation service activities which included vault and cash management, and account opening management.

Cashier/Marketing Executive

Threshold of Trust Bureau De Change
2011 - 2013
Lagos, Nigeria.
• Maintained and developed relationships with existing customers in person and via telephone calls and emails.
• Submitted bidding documents and collected foreign currencies from Central Bank of Nigeria and presented reports on daily transactions.
• Gathered marketing and customer information and maintained quality customer service standards.

Administrative Assistant

Benue State Government House
2009 - 2010
Benue, Nigeria.
• Administrative work in regard to in-coming and out-going mails.
• Secretarial duties including acting as the Secretary to the First Lady, Benue State
Education

Obafemi Awolowo University Botany and microbiology

BSc microbiology
- 2008
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