Create and effectively manage one central filling unit for both computer and paper based records, reports, and documents.
Coordinate logistics for conferences and seminars, including travel arrangements and venue reservations for over 23 employees.
Prepare and daily update office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
Maintain office supplies inventory by checking stock and ordering weekly or monthly supplies.
Sort correspondence and timely respond on behalf of business leaders to facilitate communication and streamline processes with zero downtime.
Maintain 100% confidentiality for all sensitive information while providing efficient administrative support to executive teams.
Fund transfer officer
First bank of Nigeria
2016 - 2019
Abuja
Improved profit margins 25% by streamlining operations and workflow, and negotiating competitive vendor contracts.
Grew foreign transfer revenue target by 85% within the first quarter, through direct engagement and phone conversations with customers to cross sell the service option.
Improved customer satisfaction by finding creative solutions to problems, which led to the acquisition of over 1000 new customers.
Forged effective collaboration with team members to develop solutions that met deadlines, and exceeded project requirements by 35%.
Worked directly with senior managers to evaluate international transactions above N1m.
Effectively consulted with over 40 clients daily to identify potential transaction impairment factors, and advised on due diligence requirements.
Customer service officer
First bank of Nigeria
2014 - 2016
Abuja
Informed customers about billing procedures, processed payments and provided 100% payment option setup assistance.
Provided customers with quality assistance through phone calls, emails, and Internet chats, daily.
Accurately verified information and updated information database, weekly.
Educated customers on special pricing opportunities and all company offerings, while attending to a minimum of 40 customers daily.
Evaluated customer account information to assess current issues, reviewed service histories to identify trends and determine potential solutions on daily transactions.
Set up and activated over 1000 new customer accounts.
Escalated over 150 customer concerns, store issues and inventory requirements to supervisors on a daily basis.
Continually sought to promote the bank's mission and brand by providing excellent customer service at any opportunity that exceeds target by at least 10%.
Ameerah Agoro
Oluwayemisi Oladele 
Daniel Nwogbo
SAMUEL EZEKIEL OKWOCHE
Global Services
Ardova PlC
