Chika Azuonwu
0 (0 Reviews)
Product Manager at Contec Global
Role Interest - Free / Stipend / Paid
Lagos, Nigeria
Offline

Message

About Me
No profile description available.
Areas of Interest
General
ICT
Finance
Health Care
Media
Oil and Gas
NGO
Telecommunication
Entertainment
Logistics
FMCG
Government
Skills
Microsoft Suite Applications
Basic coding
Hardware knowledge
Reporting
Project management
Sales strategy awareness
Team Working
Data Analysis
Customer Relations Management
Work Experience

Product Manager

Contec Global Infotec Limited
2019 - Present
Lagos
Develop product lines and appraise new ideas for market viability
Develop and implement product strategies consistent with company vision Clients & new clients.
Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products.
Work with senior management to create product plans and roadmaps.
Lead product managers and coordinate cross-functional teams
Produce and review product requirements documents (PRD)
Ensure products and releases are launched correctly and on schedule.
Make creative recommendations to expand the product base and vision.
Suggest ways to track product use and impact on end-users.

Account Manager

Nigvasco Ascenso
2018 - 2019
Lagos
Maintained and strengthened relationships from existing & new clients to boost sales.
Responsible for Revenue Generation & New Business Development from existing Clients & new clients.
Strategically maintained CMS portal and developed an escalation model for quick resolution of customer’s complaints.
Built a strong CP relationship and ensured new content are sourced on time for projects.
Identified systems enhancements that increase the productivity or quality of our content/service operations.
Maintained existing products and Launched new products. Etc.

Customer Support Operations and Testing

Rembrandt Global Solutions
2017 - 2018
Lagos
Initiated and conducted user workshops and other forms of information gathering that enhanced customer experience.
Conducted user testing and upgrade process that ensured that business objectives are met.
Provide new initiatives on service improvements that Identified systems enhancements that increase productivity and quality of content/service operations.
Maintained detailed and accurate progress records that enabled aggregate performance and issue tracking.
Successfully managed over 150 test devices and ensure availability for the test.
Maintained a timely response to escalated issues involving the test team.
Successfully tested feature phones- device testing and anticipated to resolving issues that arose.
Coordinated monthly hits and misses with respect to missed/met targets.
Successfully developed new ideas or methods with due approvals.
Provided regular and proactive feedback and receiving guidance as may be required from Line Manager.
Education

Ajayi Crowther University Nigeria

B.Sc
2018 - 2020

Abia State Polytechnic Aba Nigeria

HND
2011 - 2014

Abia State Polytechnic Aba Nigeria

ND
2009 - 2011
Ratings & Feedbacks
Chika Azuonwu has no recommendation yet.