Adekoya Peter Adedayo
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Unemployed
Role Interest - Paid
Lagos, Nigeria
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About Me
I am passionate about my work, ambitious and driven, I'm a people person, a natural leader result oriented and problem solver.
Areas of Interest
General
FMCG
Government
Oil and Gas
Telecommunication
Skills
Problem-solving and Analytical skills
Numerical Analysis using appropriate techniques an
Excellent use of Word Pad, Microsoft Word, Micros
Work Experience

RESOLUTION TEAM LEADER (Customer Service Resolutio

Starcomms Plc
2011 - 2014
Victoria Island Lagos Nigeria (Head Office)
• Submission of daily updated report such as voice daily flash report, tracker report, NOC Pending report, SIM registration (KYC), MIS report, Network merge report.
• MONITORING ESCALATING CALLS basically from call center
• Complaint Management: Ensuring all complaints are well managed and resolved.
• Process Knowledge: Informing customer of new and existing products via e-mail and broadcast SMS.
• Complaint Reduction: Ensuring all complaint is properly escalated to the direct resolution department and following-up to get complaint resolved.
• Retention: Following up on new and existing customer to avoid churning.
• ESCALATION AND ROUTE CUSTOMER COMPLAINT TO RELEVANT PROCESS OPERATIONS: By ensuring reduction of repeated complaint. SIM REGISTRATION: Following up with services centers/ STARPOINTS to ensure the SIM registration process is in progress. • HANDLING INBOUND CALLS.

ADMINISTRATIVE OFFICER/CO-ORDINATOR

BREWERY PRODUCTS AND ALLIED TRADE DISTRIBUTORS A
2014 - 2018
Shomolu Lagos
Maintain/update central data base of staff establishment.
• Ensure compliance with company ethics.
• 100% personalized service delivery.
• Giving full and accurate information on company policy and Staff's welfare
• Successfully wrote a training manual in order to help new employees within the administration department
• Reorganized office administrative procedures which resulted 40% increase in overall efficiency
• Trained new employees regarding company’s standard operating procedures.
Education

Lagos State University International Business Management

Master of Business Administration
2017 - 2019

Lagos State University Nigeria

B.Sc Business Administration
2007 - 2013
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